Welcome to BitSoup!
Our goal is not to become another FilePlanet or ModTorrents (not dizzying either of them though).
The Bitsoup Staff are commited to providing the absolute best Content, Speed, Quality Info and Support Structure to all its members in our great community.
If you have access to 0-day stuff do not hesitate to
contact us!
This is a private tracker, and you have to register before you can get full access to the site.
Before you do anything here at BitSoup we suggest you read the RULES Because we do enforce them for all our users benifit and security.
Before you go any further you should read the BitSoup.org User Agreement.
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Contents
Site information - Top
What is this bittorrent all about anyway? How do I get the files?
Check out Brian's BitTorrent FAQ and Guide
Where does the donated money go?
Bitsoup.org is situated on dedicated servers in Canada. Donations will be used
to pay for servers, bandwidth costs and other expenses.
Where can I get a copy of the source code?
You can't.
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User information - Top
I registered an account but did not receive the confirmation e-mail!
The e-mail server you use probobly considered the confirmation email as junk mail.
- Check your Junk mail folder.
- Use a different Mail address.
Why can't my friend become a member?
There is a 100.000 users limit.
When that number is reached we stop accepting new members. Accounts inactive
for more than 90 days are automatically deleted, so keep trying.
(There is no reservation or queuing system, don't ask for that.)
How do I add an avatar to my profile?
First, find an image that you like, and that is within the rules.
Then you will have to find a place to host it, such as our own BitBucket.
(Other popular choices are Photobucket, Upload-It!
or ImageShack).
All that is left to do is copy the URL you were given when uploading it to the avatar
field in your profile.
Please do not make a post just to test your avatar. If everything is allright you'll see it
in your details page.
I've lost my user name or password! Can you send it to me?
Please use this form to have the login details mailed back to you.
Can you rename my account?
We do not rename accounts.
Can you delete my (confirmed) account?
If you like your account deleted then contact the Helpdesk Here.
Provide The following information:
- Your current username.
- Your current Password.
- The reason you want your account deleted.
if you do not provide the above information then your request will be ignored.
Your account will not be deleted if you have a Warning or your ratio is less than 1.0. You will then be banned instead.
So, what's MY ratio?
Click on your profile, then on your user name (at the top).
It's important to distinguish between your overall ratio and the individual ratio
on each torrent you may be seeding or leeching. The overall ratio takes into
account the total uploaded and downloaded from your account since you joined
the site. The individual ratio takes into account those values for each torrent.
You may see two symbols instead of a number: "Inf.", which is just an
abbreviation for Infinity, and means that you have downloaded 0 bytes while uploading
a non-zero amount (ul/dl becomes infinity); "---", which should be read
as "non-available", and shows up when you have both downloaded and
uploaded 0 bytes (ul/dl = 0/0 which is an indeterminate amount).
Why is my IP displayed on my details page?
Only you and the site moderators can view your IP address and email.
Regular users do not see that information.
Help! I cannot login!? (a.k.a. Login of Death)
This problem sometimes occurs with MSIE. Close all Internet Explorer windows and
open Internet Options in the control panel. Click the Delete Cookies button. You should
now be able to login.
Why is my port number reported as "---"? (And why should I care?)
The tracker has determined that you are firewalled or NATed and cannot accept
incoming connections.
This means that other peers in the swarm will be unable to connect to you, only you
to them. Even worse, if two peers are both in this state they will not be able to connect
at all. This has obviously a detrimental effect on the overall speed.
The way to solve the problem involves opening the ports used for incoming connections
(the same range you defined in your client) on the firewall and/or configuring your
NAT server to use a basic form of NAT for that range instead of NAPT (the actual process
differs widely between different router models. Check your router documentation and/or
support forum. You will also find lots of information on the subject at PortForward).
What are the different user classes?
| Leech |
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The Users who are below the the lowest unacceptable ratio, and about to be banned from the site for not sharing. you don't want to be here!!!. |
| User |
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The default class of new members. |
| Power User |
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Can view NFO's files, are able to upload new torrents to the site. Access to some special forums. |
 |
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Has donated money to BitSoup.org . |
| VIP |
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Same privileges as Power User and is considered an Elite Member of BitSoup. Immune to automatic demotion. |
| Junior Uploader |
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Member with an Upload status, learning to deliver quality material. Same as PU except and immune to automatic demotion. |
| Senior Uploader |
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Confirmed uploader that deliver quality material, with the correct info. Same as PU except and immune to automatic demotion. |
| Junior Moderator |
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Beginning Moderator. Just started on the site as mod, or only capable of working on the site for short periods. Able to moderate user comments and disable accounts. |
| Senior Moderator |
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The old an wise moderators. Promoted from Juniors, since they're here a lot, know a lot, and do a lot. Can also moderate user comments and disable accounts. |
| Administrator |
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Can do just about anything. |
| SysOp |
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Dragonheart (site owner). |
How does this promotion thing work anyway?
| Power User |
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Must have been be a member for at least 3 weeks, have uploaded at least 10GB and
have a ratio at or above 1.05.
The promotion is automatic when these conditions are met. Note that you will be automatically demoted from
this status if your ratio drops below 0.95 at any time. |
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Shows a member has donated. |
| VIP |
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Assigned to the donating supporters of Bitsoup.
(Anyone begging for VIP status will be automatically disqualified.) |
| Other |
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Conferred by mods at their discretion (not available to Users or Power Users). |
| Uploaders |
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Appointed by Admins/SysOp (see the 'Uploading' section for conditions). |
| Moderators |
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You don't ask us, we'll ask you! |
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Stats - Top
Most common reason for stats not updating
• The user is cheating. (a.k.a. "Summary Ban")
• The server is overloaded and unresponsive. Just try to keep the session
open until the server responds again. (Flooding the server with consecutive
manual updates is not recommended.)
• You are using a faulty client. If you want to use an experimental or CVS version
you do it at your own risk.
Best practices
• If a torrent you are currently leeching/seeding is not listed on your profile,
just wait or force a manual update.
• Make sure you exit your client properly, so that the tracker receives "event=completed".
• If the tracker is down, do not stop seeding. As long as the tracker is back up before
you exit the client the stats should update properly.
May I use any bittorrent client?
No. The tracker will only allow use of the following clients:
• ABC_OKC 3.2.5,
• ABC_OKC 3.3.0+,
• ABC Tribler 3.3.6.
• ABC LH 3.1.0+.
• Azureus 2.4.0.2,
• Azureus 2.4.0.3,
• Azureus 2.5.0.1.
• BitTornado 0.3.15.
• BTQueue 0.1.0 build 433.
• BTQueue 0.1.0 build 451.
• BTQueue 0.1.0 build 454.
• Rufus 0.6.9.
• Rufus 0.7.0.
• uTorrent 1.5+.
• uTorrent 1.6+.
Why is a torrent I'm leeching/seeding listed several times in my profile?
If for some reason (e.g. pc crash, or frozen client) your client exits improperly
and you restart it, it will have a new peer_id, so it will show as a new torrent.
The old one will never receive a "event=completed" or "event=stopped"
and will be listed until some tracker timeout. Just ignore it, it will eventually go away.
I've finished or cancelled a torrent. Why is it still listed in my profile?
Some clients, notably TorrentStorm and Nova Torrent, do not report properly
to the tracker when canceling or finishing a torrent. In that case the tracker will
keep waiting for some message - and thus listing the torrent as seeding or leeching
- until some timeout occurs. Just ignore it, it will eventually go away.
Why do I sometimes see torrents I'm not leeching in my profile!?
When a torrent is first started, the tracker uses the IP to identify the user.
Therefore the torrent will become associated with the user who last accessed the site
from that IP. If you share your IP in some way (you are behind NAT/ICS, or using a proxy),
and some of the persons you share it with are also users, you may occasionally see their
torrents listed in your profile. (If they start a torrent session from that IP and you were the
last one to visit the site the torrent will be associated with you). Note that now torrents listed
in your profile will always count towards your total stats.
To make sure your torrents show up in your profile you should visit the site immediately
before starting a session.
Multiple IPs (Can I login from different computers?)
No. Every change of IP will require you to have to log into your account
again, causing this to be difficult.
How does NAT/ICS change the picture?
This is a very particular case in that all computers in the LAN will appear to the outside world as having the same IP. We must distinguish between two cases:
1. You are the single BitSoup users in the LAN
You should use the same BitSoup account in all the computers.
Note also that in the ICS case it is preferable to run the BT client on the ICS gateway. Clients running on the other computers will be unconnectable (their ports will be listed as "---", as explained elsewhere in the FAQ) unless you specify the appropriate services in your ICS configuration (a good explanation of how to do this for Windows XP can be found here). In the NAT case you should configure different ranges for clients on different computers and create appropriate NAT rules in the router. (Details vary widely from router to router and are outside the scope of this FAQ. Check your router documentation and/or support forum.)
2. There are multiple BitSoup users in the LAN
At present there is no way of making this setup always work properly with BitSoup. Each torrent will be associated with the user who last accessed the site from within the LAN before the torrent was started. Unless there is cooperation between the users mixing of statistics is possible.(User A accesses the site, downloads a .torrent file, but does not start the torrent immediately. Meanwhile, user B accesses the site. User A then starts the torrent. The torrent will count towards user B's statistics, not user A's.)
It is your LAN, the responsibility is yours. Do not ask us to ban other users with the same IP, we will not do that. (Why should we ban him instead of you?)
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Uploading - Top
Why can't I upload torrents?
Only Powerusers and above can upload torrents.
We also have "official" uploaders who you can find listed on our staff page.
See the next question for those who are interested in joining the uploaders team.
What criteria must I meet before I can join the Uploader team?
You must be able to provide releases that:
* Include a properly informative .nfo file.
* Include a properly made .sfv file.
You need to:
* Know how to provide releases packed in archives of the correct size.
* Be able to seed your uploads uninterrupted until a minimum of 8 full downloads
has been achieved and at least 5 other seeders are present on the torrent.
* Have at least 100kB/s upload speed.
If you are a Power User and think you can match these criteria then do not hesitate
to start sharing and become an active community member. Positions on the Uploader
team are on staff invitation only, and only your own activity on Bitsoup can get
you invited.
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Downloading - Top
How do I use the files I've downloaded?
Check out this guide..
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Requests - Top
Does Bitsoup have a Request section?
No, Bitsoup does not have a Request Section.
Can I place a request in the Bitsoup Forums?
No, placing requests in the forums in any way, shape or form is not allowed.
Then how do I request on Bitsoup?
Create a list of what you are looking for, and place it in the public section of your member profile.
.
This way, everyone that looks at your profile page can see what you are looking for, while your
personal wishlist remains easily available to you for any quick change you wish to make.
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Leech block! Bitsoup won't let me download! - Top
How do I know that I have been blocked from downloading?
- You will not be able to click the download links on Bitsoup.
- You will receive an automatic pm to inform you that your account
has been blocked from downloading.
Why have I been blocked from downloading torrents?
You have been blocked from downloading torrents because you have
downloaded more than a 100gb and your share ratio is still below 0.4.
Bitsoup is a private sharing community. This means that if you take
from this community, you must also give back to this community.
Only contributing members can keep a community thriving and only members
that are willing to be part of and contribute to the Bitsoup community
are welcome here. All are welcome to join Bitsoup but if you're not
willing to share with this community, then this community does not want
to keep sharing with you.
What do I need to do to get my account unblocked?
To get your account unblocked you need to improve your ratio.
Your ability to download will be automatically restored once
your ratio grows over 0.5.
Your ability to download will not be restored instantly. This will happen
automatically once the blocking system processes your new account statistics.
How can I get my account unblocked if I can't download?
- You can keep seeding the torrents that are still in your client.
Your ability to download will be restored automatically once
your ratio improves to over 0.5.
- You can make a donation and get an instant ratio boost that way.
Your ability to download will automatically be restored shortly after
the credits have been applied to your account.
There are no torrents in my client anymore. Now what?
That is entirely your own doing and responsibility. The staff and
members of Bitsoup do not manage your client and it was your own choice
to delete the torrents from your client after you got what you wanted
from it, despite having a low ratio. The blocking system is automated and
staff can not bypass it. The only way of unblocking your account is to improve
your share ratio.
What happens if my ratio does not improve?
If your ratio does not improve within 4 weeks,
your account will be closed.
I believe my account is blocked by mistake. Help?
If you believe that your account has been or is still blocked by mistake,
you can contact staff via the help desk.
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Invites - Top
Can I get a Bitsoup Invite?
No, you can't.
Bitsoup does not have an invite system, and we can not give you what simply
does not exist.
Will Bitsoup ever have an Invite System?
Perhaps in the future but not at present.
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Active User Policy - Top
What is the Active User Policy?
Bitsoup is an active community that requires ALL members to show
that their account is in use for us to retain the account in our database.
This means that any member account that has not been logged into for a period
longer then 90 days, will be and is being deleted from the database.
All record of the account and it's stats will be gone.
We love to see and keep you all here. Use it, don't lose it...
How do I keep my account active so it will not be deleted?
Keeping your account active on Bitsoup is very easy. All you have
to do is log in to your account at least 1x every 90 days.
I have to go away for more then 90 days. What do I do?
Go to edit options page of your profile.
There you will find the Park account option. If you check that option
and confirm the change to your profile, your account will be parked.
Parking your account limits your options to use the site, but a parked
account is immune to deletion from the database for a period of 180 days.
My account was deleted, can it be brought back?
This is absolutely impossible.
Once an account has been deleted for inactivity, all record of it
is gone. This means that regardless of circumstance, it is NOT
possible for us to recover the account.
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How can I improve my download speed? - Top
Do not immediately jump on new torrents
In particular, do not do it if you have a slow connection.
The best speeds will be found around the half-life of a torrent, when the
SLR will be at its highest. (The downside is that you will not be able to seed
so much. It's up to you to balance the pros and cons of this.)
Make yourself connectable
See the Why is my port listed as --- section.
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My ISP uses a transparent proxy. What should I do? - Top
Why can't I connect? Is the site blocking me? - Top
Maybe my address is blacklisted?
The site blocks addresses listed in the (former) [url=http://www.bitsoup.org/redir.php?url=http://methlabs.org/]PeerGuardian database[/url], as well as addresses of banned users.
This works at Apache/PHP level, it's just a script that blocks logins from those addresses. It should not stop you from reaching the site. In particular it does not block lower level protocols, you should be able to ping/traceroute the server even if your address is blacklisted. If you cannot then the reason for the problem lies elsewhere.
If somehow your address is indeed blocked in the PG database do not contact us about it, it is not our policy to open ad hoc exceptions. You should clear your IP with the database maintainers instead.
Your ISP blocks the site's address
(In first place, it's unlikely your ISP is doing so. DNS name resolution and/or network problems are the usual culprits.)
There's nothing we can do. You should contact your ISP (or get a new one). Note that you can still visit the site via a proxy, follow the instructions in the relevant section. In this case it doesn't matter if the proxy is anonymous or not, or which port it listens to.
Notice that you will always be listed as an "unconnectable" client because the tracker will be unable to check that you're capable of accepting incoming connections.
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What if I can't find the answer to my problem here? - Top
Ask your question in the forums
Post in the Forums, by all means. You'll find they are usually a friendly and helpful place, provided you follow a few basic guidelines:
[*] Make sure your problem is not really in this FAQ. There's no point in posting just to be sent back here.
[*]Before posting read the sticky topics (the ones at the top). Many times new information that still hasn't been incorporated in the FAQ can be found there.
[*]Help us in helping you. Do not just say "it doesn't work!". Provide details so that we don't have to guess or waste time asking. What client do you use? What's your OS? What's your network setup? What's the exact error message you get, if any? What are the torrents you are having problems with? The more you tell the easiest it will be for us, and the more probable your post will get a reply.
[*]And needless to say: be polite. Demanding help rarely works, asking for it usually does the trick.
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